PRIVACY POLICY

Our privacy policy at a glance

1. WHO ARE WE? We are ALBERGUE DE SURF RAZO S.L., and we process your personal data as joint controllers. This means that we are jointly responsible for how we use and protect your data.

2. WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, attend to your inquiries, and, if you wish, send you our personalized communications.

3. WHY DO WE USE THEM? We are entitled to process your data for different reasons. The main one is that we need to process them to execute the contract that you accept with us when registering and when making a reservation or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as the interest in attending to your inquiries or the consent you give us to send you our newsletters, among others.

4. WHO DO WE SHARE YOUR DATA WITH? We will share your data with service providers who help or support us, such as external collaborating companies with whom we have reached an agreement, whether they are located within or outside the European Union.

5. YOUR RIGHTS. You have the right to access, rectify, or delete your personal data. In some cases, you also have other rights, for example, to object to our use of your data or to port them, as we explain in detail below.

We invite you to read our full Privacy and Cookies Policy below to understand in detail the use we will make of your personal data and the rights you have in relation to them.

Before starting…

  • In this Privacy and Cookies Policy, you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or medium (online or in person) of ALBERGUE DE SURF RAZO S.L. that you use to interact with us.
  • We are transparent about what we do with your personal data, so that you understand the implications of the uses we carry out or the rights you have in relation to your data: We make all the information in this Privacy and Cookies Policy permanently available to you so that you can consult it whenever you deem it appropriate and, in addition, you will also find information about each treatment of your personal data as you interact with us.
  • Some names we will use in this Privacy and Cookies Policy: When we talk about our Platform, we will generally refer to any of the digital or in-person channels or media you have used to interact with us, the main ones being:
    • Our Web, www.artsurfcamp.com
    • In person, at the establishment located at Paseo Areal Nº 13, Arnados-Razo.

1. Who is the controller of your data?

The controllers of your data are:

ALBERGUE DE SURF RAZO SL., a company currently operating in Galicia (Spain).

  • Postal address: Rúa Paseo Areal, 13, 15107 Razo. Carballo (A Coruña).
  • Email of the Data Protection Officer: administracion@artsurfcamp.com

2. For what purpose do we process your personal data?

Depending on the products, services, or functionalities you want to enjoy at any given time, we will need to process certain data or others, which in general will be, as the case may be, the following:

  • your identifying data (for example, your name, surname, language, and country from which you interact with us, contact data, etc.);
  • economic and transactional information (for example, your payment or card data, information about your reservations, etc.);
  • connection, geolocation, and navigation data (in case you interact with us from a mobile device, for example);
  • commercial information (for example, if you are subscribed to our newsletter).

Remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, since they are data we need to be able to provide the service or give you access to the functionality in question. Please note that if you decide not to provide those data, you may not be able to complete your registration as a user or you may not be able to enjoy those services or functionalities.

1. To manage your registration as a user of the Platform: In case you decide to register as a user on our Platform, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products, and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.

2. For the development, compliance, and execution of the purchase or service contract that you have contracted with Us on the Platform: This purpose includes the processing of your data mainly for:

  • Contacting you regarding updates or informative communications related to the contracted functionalities, products, or services.
  • Managing the payment of the products you buy, regardless of the payment method used.

3. To attend to the requests or petitions you make through Customer Service channels:

We only process the personal data strictly necessary to manage or resolve your request or petition.

4. For marketing purposes: This purpose includes the processing of your data mainly for:

  • To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including the sending of personalized information about our products or services through various means (such as email or SMS).
  • Remember that you can unsubscribe from the Newsletter at any time and at no cost through the instructions we provide in each communication.
  • Carrying out promotional actions (for example, for the development of contests or sending your list of saved items to the email address you indicate). By participating in any promotional action, you authorize us to process the data you provide depending on each promotional action and we can communicate them through various means such as social networks or on the Platform itself. In each promotional action in which you participate, the legal bases will be available where we will provide you with more detailed information about the processing of your data.
  • Disseminating on the Platform or through our social media channels photographs or images that you have shared publicly, provided that you give us your consent to do so.

5. Usability and quality analysis for the improvement of our services:

If you access our Platform, we inform you that we will process your navigation data for analytical and statistical purposes, that is, to understand the way users interact with our Platform and thus be able to introduce improvements in it.

Likewise, we occasionally carry out quality actions and surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

3. What is the legitimacy for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process them, as explained in the following table:

1. Manage your registration as a user of the Platform:

The processing of your data is necessary for the execution of the terms governing the use of the Platform. In other words, for you to be able to register as a user on the Platform, we need to process your personal data, as otherwise we could not manage your registration. In the event that you choose to use access or login through a social network, the reason we are legitimized to process your data is the consent you give at the time of authorizing the transfer of your data from the social network.

2. Development, compliance, and execution of the purchase or service contract:

The processing of your data is necessary for the execution of the purchase or service contract that binds us with you. It is possible that some data processing associated with the process is activated only because you request it or authorize us, such as the storage of payment data (card). In these cases, the basis on which we process your data is your own consent. We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud when you make a reservation.

3. Customer Service:

We consider that we have a legitimate interest to attend to the requests or inquiries you raise through the various existing means of contact. When you contact us, in particular, for the management of incidents related to the product/service acquired through the Platform, the processing is necessary for the execution of the purchase or service contract. When your inquiry is related to the exercise of the rights we inform you about below, or with claims related to our products or services, what legitimizes us to process your data is the compliance with legal obligations on our part.

4. Marketing:

The legitimate basis for processing your data for marketing purposes is the consent you give us, for example when you agree to receive personalized information through various means, when you authorize the sending of notifications, or when you accept the legal bases to participate in a promotional action. To show you personalized information, we consider that we have a legitimate interest to perform profiling with the information we have about you (such as your navigation, preferences, or purchase history), as it improves your user experience.

5. Usability and quality analysis:

We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction, as the purpose is to improve the user experience and offer a higher quality service.

4. How long will we keep your data?

The retention period of your data will depend on the purposes for which we process them:

1. Manage your registration as a user of the Platform:

We will process your data for as long as you maintain the status of a registered user (that is, until you decide to unsubscribe and request the cancellation of your data).

2. Development, compliance, and execution of the purchase or service contract:

We will process your data for the time necessary to manage your reservation as well as the services you have acquired, including possible complaints or claims associated with the purchase.

3. Customer Service:

We will process your data for as long as necessary to attend to your request or petition.

4. Marketing

We will process your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.

Usability and quality analysis: We will process your data occasionally during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your navigation data.

5. Will we share your data with third parties?

To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary for us to give access to your personal data to entities and third parties that provide us with support in the services we offer you, namely:

  • Financial institutions,
  • fraud detection and prevention entities,
  • technological service providers,
  • logistics service providers and collaborators,
  • service providers related to customer service,
  • service providers and collaborators related to marketing and advertising.

6. What are your rights when you provide us with your data?

We commit to respecting the confidentiality of your personal data and to guaranteeing the exercise of your rights. We have agreed that you can exercise them at no cost by writing us an email to a single email address administracion@artsurfcamp.com, simply indicating the reason for your request and the right you want to exercise. In case we consider it necessary to identify you, we may request a copy of a document certifying your identity.

In particular, regardless of the purpose or the legal basis under which we process your data, you have the right to:

  • Ask us for access to the data we have about you.
  • Ask us to rectify the data we already have. Remember that you guarantee that they are true and accurate.
  • Ask us to Delete your data to the extent they are no longer necessary for the purpose for which we need to process them.
  • Ask us to limit the processing of your data.

If you have provided us with your consent, you also have the right to withdraw it at any time.

You have the right to request the portability of your personal data.

When the processing is based on our legitimate interest, you also have the right to object to the processing.

Finally, we inform you of your right to file a claim before the relevant data protection supervisory authority, in particular, before:

The Spanish Data Protection Agency (AEPD – https://www.agpd.es)

Information about Cookies

We use cookies and similar devices to facilitate your navigation on the Platform, know how you interact with Us and, in certain cases, be able to show you advertising based on your browsing habits. Please read our Information about Cookies to know in greater detail the cookies and similar devices we use, their purpose, and other information of interest.

What is a Cookie?

A Cookie is a small text file that a website places on your PC, phone, or any other device, with information about your navigation on said site. Cookies are necessary to facilitate navigation and make it friendlier, and they do not damage your computer. This policy also includes “local storage” used for the same purposes.

What are Cookies used for on this website?

Cookies are an essential part of how our website works. The main objective is to improve your navigation experience, for example, by remembering your preferences (language, country, etc.). The collected information also allows us to improve the web through estimates on usage patterns and acceleration of searches. Occasionally, with prior consent, we may use cookies or tags to show you advertising based on your browsing habits.

What are Cookies NOT used for on this web?

We do not store sensitive personal identification information such as your address, password, credit or debit card data, etc., in the cookies we use.

How can I avoid the use of Cookies on this website?

You must first disable the use of cookies in your browser and second, delete the cookies saved in your browser associated with this website. You can do this at any time.

How do I disable and delete the use of Cookies?

To restrict, block, or delete cookies from this website, you can do so at any time by modifying your browser configuration. Although the settings of each browser are different, it is common for the cookie configuration to be done in the “Preferences” or “Tools” menu. For more details, consult your browser’s “Help” menu.

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